Salon receptionist Astra, aka Funky Chunky, is loved by everyone for her upbeat and uplifting personality that helps keep the group going when the times get tense. With conflicting personalities and consistent workplace drama, will this crew be able to keep their cool as tensions heat up? Will they be able to get through it together and satisfy their ultimate mission of making all women feel beautiful?! Last but not least is make-up artist and esthetician, BB, who has no problem calling it as she sees it! Celebrity hairstylist and makeup artist, Taj, is the responsible, level-headed “mama bear” of the bunch, serving as the second-in-command salon manager when Jamie isn’t around.
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Fashion stylist “007” is one of Jamie’s closest (and most protective) friends, satisfying clients with the hottest plus size intimates and custom bling jobs. Holistic hair care specialist “A-Love” loves hard and brings laughter to any situation, but at times her “boughetto” temper gets the best of her. Along with Jamie, the women who work here are determined to make everyone look and feel beautiful, no matter what their size - but with their loud and diverse personalities, drama is always just around the corner! Owner Jamie Lopez created this unique space after experiencing a tremendous amount of discrimination in the beauty industry for being plus-sized and being ridiculed for breaking a chair in a regular salon. "Then they'd sit on the project for six weeks, make their comments and suggestions and say 'we need it in two days.' Even though the client was valuable, Justen ended the relationship because it didn't pass his "grief to revenue ratio" test.WATCH NOW! Super Sized Salon There are over 80,000 beauty salons in America, but only one caters specifically to the plus size community - Babydoll Beauty Couture. "We had a client who would set up artificial deadlines and we'd bust our humps and pay overtime to make the deadline," says Peter Justen, the founder of, an online business intelligence engine for small companies. This customer wants you to think the sky is falling every time she needs something.
Miller, a Boston-based manufacturer of luxury outerwear, "But after several repeat seasons of customers paying very slowly, we just won't go after them to show them a new collection." "We try to "manage" customers in the hopes of keeping them," says Mark Miller, CEO of M. He'll beat you up on price until you're working for pennies and then he'll string you out for more than 120 days on invoices. Times are tough for everyone, but a tightwad cares only about his own bottom line. But as soon as the project ended, we canceled the contract for the rest of the work." "I went to the client's office to check on things and my employee said 'it's been a good day the project manager hasn't made me cry today.'" Gimmel and her partner decided to finish the current project because "we didn't want to leave them hanging half-way through. Molly Gimmel, co-founder of D2DInc., a Washington, DC firm that helps companies acquire and manage government contracts, let a client go after "they treated our staff very unprofessionally," she says. They're nasty, impossible to please, and they typically abuse your most important asset: your employees. We came up with four types that you should seriously think about weeding out of your client base: I asked a few entrepreneurs to tell me how they know when it's time to part ways with a troublesome customer. Pluck them out and everything becomes healthier, more manageable and, yes, infinitely more beautiful. These folks are like weeds in your garden: they choke out the sun, suck up all the nutrients, and leave you with precious little time to take care of all the good stuff. Sure, you should always strive to treat your customers like lifetime investments, but every so once in a while you'll find yourself with a customer who seems bent on being a lifetime pain in the neck.
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